Account on hold or inactive

At KashKick, we’re always working to keep your account safe. We keep an eye on account activity, and if we spot anything weird or if your account hasn’t been active for 90 days, we’ll temporarily hold it. Whenever you’re ready, we’ll gladly help you get back in.

Suspicious activity hold

Our Support team monitors accounts for suspicious activity. If we note potentially fraudulent earnings, Kash Out requests, or logins from outside the US, we will hold your account for up to 30 days to investigate.

If you try to log in during that time, you will be asked to answer questions about your recent account activity. Support will review your responses and take 2-3 days to investigate. If everything seems secure, we will reactivate your account. If not, your account will be closed, forfeiting your earnings.

Inactive accounts

If we haven’t seen you in a while–90 days or more–when you try to log in, you will see a notification explaining that your account has been deactivated. You can click to reactivate your account, and we will send you an email welcoming you back.